General Enquiries
Our friendly, knowledgeable team at LEGOLAND Enquires would love to answer your call regarding any planning aspect of your trip. They are on hand to deal with questions that you have prior to your memorable day at LEGOLAND Windsor.
We do update our FAQs regularly. If you cannot find the answer here please email the team at legoland.enquiries@merlinentertainments.biz
Information and booking lines are open 7 days a week from 9:00am to 5:00pm. Telephone: 0871 2222 001*
*Calls to this number cost 13p per minute plus your providers access charge.
For questions about your existing booking, please contact us on 03333 212001.
Customer Services
At LEGOLAND Windsor we understand the importance of guest feedback and are very keen to hear about your experience at our Park. Please send any feedback regarding your visit directly to Customer Services.
To ensure that we can respond to your feedback fully please ensure that you include the following in your correspondance:
Title
Full Name
Address
Telephone Number
Proof of purchase from your visit - this can include your tickets, receipt or a copy of your bank statement. If you are sending an email please either scan this information or write your ticket numbers in the email. The ticket number can be found under the barcode.
To ensure that we are able to investigate your feedback fully please contact us within 6 weeks of your visit. We regret that we are unable to assist with feedback after this time.
Please share your feedback by sending it to the following address:
Customer Services
LEGOLAND Windsor Park Ltd
Winkfield Road
Windsor
Berkshire
SL4 4AY
You may also contact us by email: customer.services@LEGOLAND.co.uk
The Customer Services Department is open Monday to Friday 9:00am - 5.00pm.
Please be advised that it may take up to 10 days to respond to your feedback due to investigations which may need to take place.
Thank you for taking the time to contact us.
Lost Property
If you lost personal items during your visit, please fill in the online lost property form. We will return any found items to their owners. LEGOLAND cannot accept responsibility for articles lost or stolen inside the park or in the car parks.
To report an item as lost please enter your details on the Lost Property Form below.
