Can you imagine a more exciting place to work? Across the Resort we have two fantastic LEGO themed Hotels, 55 rides and attractions, 13 food and drinks units and 9 retail stores – welcome to a world of opportunity!
Whether you join us on a seasonal basis or for a long-term career we can guarantee you a completely unique working experience within a fantastic team environment. Don't just take our word for it! Watch the video below to see what our team have to say.
Where You Could Work
The LEGOLAND® Windsor Resort is a fun destination for families built around the iconic LEGO® brick brand and we rely on our teams to provide a fantastic and memorable experience.
We have a team of permanent staff as well as recruiting every year for seasonal staff to join us – most roles start anytime from February and our season runs until November with opportunities for Christmas work too.
We recruit for part-time, weekend, full time and even overnight shift patterns and have roles across the Resort - check out where you could work below!
Our Food and Beverage team feed the fun! We have a huge variety of outlets from buffet restaurants, fast food outlets, coffee shops and carts and stands across the Resort. Working in F&B is one of the most varied roles you can have in the Resort, and has fantastic career development opportunities allowing you to progress from a frontline host to shift leader, team leader to becoming a manager of your own restaurant unit – and even multiple units!
Our Rides and Attractions team are out in the heart of the action, greeting our guests at every ride and getting everyone loaded on safely before the thrill begins! We have 55 rides and attractions across the Resort, of which you’ll be trained on a select few so you can be a master of your ride but also get some variety. As part of the Rides and Attractions team you really are out in the midst of it, dishing out high fives to guests and creating memories all day!
You could be based in one of our 9 different shops we have on the Resort, offering a memorable experience to all our guests by selling our souvenirs, gifts and confectionary. Sometimes you might be behind the till, and sometimes you’ll be out on the shop floor keeping the shelves fully stocked and assisting with product queries (because you’ll be a LEGO® expert in no time!).
And if you’re looking for night work, we have a Twilight team who work overnight to ensure our iconic Big Shop is clean and fully stocked ready for brand new guests in the morning.
Our Admissions team are the first team to greet our guests as they begin their awesome day. Whether this is on the turnstiles as they enter the Resort, selling tickets and annual passes or out in the car park ensuring guests leave with a smile, this is a varied role with a whole load of great guest interaction.
There are also opportunities in the Guest Services and Customer Services teams. Our Guest Services team help with any queries and comments from guests throughout their day on the Resort while our Customer Services team assist with enquiries and feedback both prior to and post visit. Both teams are important in ensuring all guests have an awesome experience with us, from the process of planning their visit to any feedback they have following their day.
Working in the two Resort Hotels right in the heart of the LEGOLAND® Windsor Resort, your passion for hospitality and customer service would ensure that our Guests have the ultimate LEGO® sleepover! You could be welcoming guests as part of our Concierge and Reception teams, keeping watch as a Lifeguard in our themed pool, or keeping things spick and span in a back of house role as a housekeeper. The LEGOLAND Hotel and LEGOLAND Castle Hotel operate 24 hours a day, with shifts that suit a flexible working lifestyle.
As well as our food outlets in the resort, we also have 4 restaurants across our Hotels too with exciting opportunities back of house in the kitchen. We have a fantastic thorough Chef training programme as well as specialist apprenticeships on offer to help you progress through the ranks.
Our security team keep our guests and staff safe to enjoy their day in the Resort, whether it’s bag searching on entry to the Resort, patrolling the Park or assisting with the flow of traffic at the end of the day.
Based in an office like no other, we have a number of teams working hard behind the scenes to make the magic happen! Whether you’re looking for a role in Finance, HR or Marketing, we have a number of permanent vacancies across the year. We also have a really strong focus on helping you learn and develop so you can progress your career with us – whether that’s within LEGOLAND® or the wider Merlin family.
The LEGOLAND Windsor Resort is delighted to hold the Level 2 Disability Confident Employer standard, demonstrating our commitment to recruiting and retaining disabled people and people with health conditions for their skills and talent, and providing opportunities to help them achieve their potential. We’re proud to be an equal opportunities employer and will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the Recruitment Team on email@example.com
At the LEGOLAND® Windsor Resort we do it all For the Love of FUN!
However, check out just a few of the awesome benefits you’ll have access to…
That’s 20 free tickets a year for you, your friends and family to use in any of our Merlin attractions, globally!
The LEGOLAND® Windsor Resort is part of Merlin Entertainments and we’re the number 1 entertainment business in Europe and number 2 globally.
LEGOLAND is just one of the brands that are part of the Merlin family. There are many attractions globally including SEA LIFE, Madame Tussauds™ and so much more! There are literally hundreds of attractions around the world. (And yes – our employees do get free tickets!)
Learning & Development
Whether you’re with us for one season, three seasons or joining us on a permanent basis, we have huge opportunities to develop your skills and experience during your time with us, helping you to progress your career.
CORE Courses - courses in Coaching, Recruitment, Managing Good Performance, Managing Poor Performance and Managing Sickness and Absence
BUDDY UP - every new starter is offered a buddy – someone who will help you navigate your way around the department and the Resort. And once you’re settled, we can develop you to be an effective BUDDY to someone else
Magic Masterclasses - we also offer masterclasses for ANYONE in our business who wants to develop in a particular area. These include AWESOME Guest Service, Guest Conflict, Personal Branding, Presenting with Impact, Being effective with my time and Communication Mastery, our most popular Masterclass
Employee Exchange Programmes - the opportunity to try out a role in another department or area of the Resort
Rising Stars - for any employee in a frontline role wanting to develop themselves into the next stage of their career
Return to Work with LEGOLAND® Build
If you’re looking for a role that’s flexible, sociable, FUN and has bags of opportunity to support your return to work - welcome to LEGOLAND® Build.
The LEGOLAND Windsor Resort is the ultimate destination for families, and we want to extend that reputation to how we recruit our teams. That's why we're launching the Build programme; a programme designed to help hard working candidates return to work after some time out of their career; be it to care for children, another family member or for any another reason.
We have a variety of flexible shift patterns available starting at 20 hours a week up to full time, alongside a tailored induction programme, suite of Learning & Development courses AND a £150 allowance to spend on up-skilling or re-skilling in an area of your choice. You’ll also have access to a wide range of Apprenticeship courses across a variety of levels and subjects.
We’re looking for people who can work week days, either part time or full time (a minimum of 20 hours a week) and have permanent, year round contracts. Across the Resort we have two fantastic LEGO® themed Hotels, 55 rides and attractions, 13 food and drinks units and 9 retail stores – welcome to a world of opportunity! We’re initially looking in our Operational teams; that’s our Rides team, Food & Beverage, Retail, Entertainments and in our Hotel but with an internal promotion rate of 81% in 2018, the sky’s the limit and once you’re in, you’re part of the Merlin family.
Not only do we have a huge amount of courses and development opportunities to help you progress within your role, there’s plenty of opportunity across the wider business and our operational staff have progressed into roles with Marketing, HR, Finance and Health & Safety to name a few.
As well as supporting your return to work, you can expect to:
Earn up to £9.50 p/h depending on your role - and we pay fortnightly!
Receive £150 towards a course of your choice
An induction tailored to you specifically and your return to the workplace
Your own workplace Buddy to ensure you’ve always got a friendly face and someone to answer your questions
Access Learning & Development courses on: Recruitment, Coaching Skills, Managing Poor Performance, AWESOME Guest Service, Guest Conflict, Personal Branding, Presenting with Impact, Communication Mastery and many more
Access a whole host of family friendly benefits! After 6 weeks you’ll get a Merlin Magic Pass – that’s 20 free tickets for you, your family and friends to enjoy across all our Merlin attractions! You’ll also get up to 50% of Merlin Annual Passes, 25% discount in Merlin retail shops and restaurants, 40% LEGO discount, discounted cinema tickets and much more!
The LEGOLAND Windsor Resort is an equal opportunities employer and will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the Recruitment Team on firstname.lastname@example.org
Corporate Social Responsibility
The LEGOLAND® Windsor Resort’s primary concern is for children. We are delighted to support Merlin Entertainments’ special children’s charity – Merlin’s Magic Wand – who put the magic back into the childhoods of seriously ill, disabled and disadvantaged children across the world. By providing tickets and financial support in the form of travel grants, they help thousands of children and their families to have magical days out every year. For children who are too unwell for a day out, they deliver exciting Taking the Magic to the Children projects, ranging from sensory rooms to specially adapted playgrounds.
To find out more about Merlin’s Magic Wand, the eligibility criteria and how you can apply for tickets to LEGOLAND Windsor, please visit www.merlinsmagicwand.org Please note that Merlin’s Magic Wand works directly with children, families and organisations that will benefit from a day out and is unable to provide tickets to assist with fundraising through raffles and auctions.
Our local charity partner is Alexander Devine Children’s Hospice Service who we work with to arrange magical experiences for the families supported by the charity. The LEGOLAND Windsor Resort is also creating a sensory garden for the new Alexander Devine Children’s Hospice, which opens later in 2018. For more information visit www.alexanderdevine.org
Each year the LEGOLAND Windsor Resort donate a set of family tickets to every child attending one of twelve, state first schools in Windsor. The Resort also has a partnership with the Royal Borough of Windsor and Maidenhead Children’s Services team to offer a set of free tickets to all foster carer families living within the Royal Borough.
You can apply and search for our current vacancies using our Job Search. Simply select a role that interests you and if the job description sounds perfect for you, click on the ‘apply' button to submit an online application form.
Our vacancies change often so please do check back as your dream job may become available at any moment. Permanent roles will become available throughout the year, and our peak seasonal recruitment typically opens for application in December.
We also recruit around March-April for our peak summer period and in September for our Halloween festivities.
You can also search for a role at one of our other attractions via the recruitment website.
All areas of Merlin have their own social clubs that hold events throughout the year. After-work drinks and department nights out are also popular. Our Resort Social Club runs regular events and membership entitles you to a whole host of discounts.
We firmly believe that the happier you are in your work, the more our guests will enjoy being here.
Without a doubt, the roles can be tough and demanding – it takes a special kind of person to be as friendly and positive at the end of the day as they are at the beginning. However, our teams are welcoming, committed and support each other to get the job done.
On top of that, all our managers operate an open door policy, so there's always someone you can talk to.