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Accessibility Enquiries

Guests With Specific Needs

Register for reasonable adjustments at the LEGOLAND® Windsor Resort by completing the Accessibility Enquiries Form below in advance of your visit. To ensure the Resort is as accessible as possible for you, and to allow us to provide you with accurate information on adjustments we may be able to fulfil, we request that correct documentation be added to your enquiry. 

All details given in the form below must be that of the person who the accessibility enquiry is for. We advise guests complete this form on a computer and ensure that the attached documentation is under 4mb.

Download our 2020 Accessibility Guide

Rides & Attractions Restriction Guide

Further information on specific ride and attraction access is available in the restrictions guide.

Download Restrictions Guide

Any Questions?

For answers to all our frequently asked questions, please view the accessibility section of our help centre.

View Help Centre

Ride Access Application Form

For 2020 you now only need to register once for a Ride Access Pass and if accepted your reference number will be accepted at LEGOLAND Windsor Resort, Thorpe Park Resort, Chessington World of Adventures Resort and Alton Towers Resort for 2 years.

With this in mind, please apply for the attraction that you plan to visit first, to ensure the team are able to finalise your application on your visit. Once accepted you will be directed to create an ID card via the chosen attraction's website that will be available for collection on your first visit.

Apply for Ride Access Pass Registration

For the purposes of this registration, examples of 'cognitive conditions' include Autism, ADHD, anxiety etc.
Please refer to the Accessibility Guide for any mobility requirements.

Accepted Documentation

Please refer here for a list of accepted documentation. If you would like to attached more than one document, please select all documents at once before confirming’

If you would like to attach more than one document, please select all documents at once before confirming.
If you wish to discuss any specific accessibility queries in addition to your Ride Access Pass application, please include details here. Please note, so that we can discuss any additional measures, we ask that specific enquires are made at least 3 weeks in advance of your visit.

Terms & Conditions

By ticking the box below, I confirm that:

(a) I explicitly consent to; and
(b) either the child is under the age of 13 or, where any child is 13 years of age or older, I have obtained (and will produce on request by Merlin) from the child, over the age of 13, to whom the application relates; and
(c) the adult who I am carrying out the application on behalf of, explicitly consents to the following:

1. Merlin needs to collect personal information that relates to yours, the child’s or other adult’s disability. The information that Merlin will to need collect is called special categories of personal data and will include the following:
(d) a consultant or GP letter detailing your disability or the individual you are applying for
(e) a photocopy of your blue badge, or the individual you are applying for
(f) a letter from the Department of Work and Pensions (DWP) , Disability Living Allowance (DLA), or Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance or the individual your applying for

2. Merlin needs the special categories of data listed in 1 above so that it can ensure that yourself, or the individual you applying for qualifies for an application for a disabled registration ID card

3. Merlin will not share these special categories of personal data with any person other than its supplier, Avius who provide Merlin with survey and customer experience management software. Avius will only store the special categories of personal data for Merlin to use to in its assessment of your application.
Merlin will destroy the special categories of personal data (this includes the special categories of personal data stored by Avius) that you have given it 4 weeks from receiving the special categories of personal data.

4. I understand that I have the right to withdraw this consent at any stage during the application process by contacting Merlin, however that the withdrawal of consent will prevent Merlin from processing this application.