Guests with disabilities

Disability Guide

LEGOLAND® Windsor Resort has been designed with the needs of guests with disabilities firmly in mind.

Risk assessments are conducted regularly and policies are reviewed annually to ensure that the Resort remains as accessible as possible to all guests with disabilities, including wheelchair users, taking into account feedback from our guests, independent accessibility experts and a range of disability organisations.

Accessibility Guide

Ride Access Pass

Ride Access Passes are reserved for guests who do not understand the concept of queuing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may therefore become agitated or distressed if they had to queue for a ride for an extended period of time.

In view of the level of accessibility in the Resort, wheelchair users are not eligible for a Ride Access Pass. For those rides and attractions where wheelchair access is via the exit, a Ride Access Pass is not required. For more information please refer to our Accessibility Guide.

RIDE ACCESS PASS GUIDE

Accepted Forms of Proof

The issuance of Ride Access Passes is based upon documentary proof of disability (blue or orange badges will not be accepted as this does not state the nature of the disability). 

 Examples of documentation required are:

  • GP’s letter
  • Association Membership details
  • Council run membership
  • Any other form that states the disability

Please note, Disability Living Allowance (DLA) letters are not sufficient as they do not state the nature of the disability. Our staff are not medically trained so unless there is a disability clearly stated we are unable to know what services are required. Guests without suitable documentation will not be issued with a Ride Access Pass. Guests will be required to sign a Ride Access Pass declaration on production of suitable documentation. Documentation will need to be presented for each Ride Access Pass application.

Photographic identification is needed on each and every occasion an application for a Ride Access Pass is made at Guest Services.

The decision as to what evidence is suitable rests with the Resort staff. If in doubt, please contact Guest Services in advance.